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June 28th, 2006

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06:47 am - fooled you!
so in case any of you ever need to talk to a real(ish) person at capital one, i have found the trick: tell the automated menu that you want to cancel your account, and they immediately transfer you to a person. all i wanted to do was ask about getting my APR lowered! i bounced through all the menu options to no avail and finally told the damn thing i wanted to cancel cuz i was sick of them, and lo a person appeared! i think. it was either a responsive robot or an unresponsive Accounts Professional, but either way she offered to lower my account alllll the way down to like 17%. so i probably will cancel them in a few months and just totally switch over to citi, now that my introductory offer loan thingama is ending and i have to start giving them money anyway.
np: constantine

(9 shots upside the head | en garde!)


Date:June 28th, 2006 03:19 pm (UTC)
yeah, I absolutely hate capital 1, they're such jerks and don't solve anything.
[User Picture]
Date:June 28th, 2006 03:23 pm (UTC)
a lot of times if you start yelling "fuck" into the phone, you also get transfered to a real person. fedex apparently works this way (my co-worker was bored the other day, and...yeah.)
[User Picture]
Date:June 29th, 2006 01:11 pm (UTC)
I also find pounding the "0" key about 50 times really fast and hard usually gets someone on the line, regardless of the menu droning. Wonderfully gratifying :)
[User Picture]
Date:June 30th, 2006 07:26 pm (UTC)
tried that :) it didn't work
Date:June 28th, 2006 04:26 pm (UTC)
yessir. sales and cancellations typically have the most people working in those depts. and the fastest call response times.
[User Picture]
Date:July 11th, 2006 12:07 pm (UTC)
my mom takes calls for capital one. but she works for a special dental insurance division.
[User Picture]
Date:July 11th, 2006 12:10 pm (UTC)
you should here some of the shit she has to take from people though. if you have bad service from them though, its cause they are so strict and crazy to thier employees that they want to do die and just dont give a fuck.
[User Picture]
Date:July 12th, 2006 05:34 pm (UTC)
oh i believe it
[User Picture]
Date:July 12th, 2006 05:33 pm (UTC)
i didn't even know capital one had insurance. weird!

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