Prometheus von Cornsilk (kingnixon) wrote,
Prometheus von Cornsilk

  • Music:

to the better business bureau:

This complaint is about both t-mobile and UPS; you don't give an option for multiple companies.

1) T-mobile switched over my service before my phone actually came. It shut off sometime Wednesday morning. They never mentioned anything to me prior about doing this, and if they'd asked I would've declined. They also never asked/told me they were requiring a signature for the delivery. If I'd known that I would've had the phone come to me at work Wednesday and this whole mess could've been avoided.
2) The UPS driver came while I was at work Wednesday, and left without leaving any note or anything. Again Thursday while I was at work, and left a note saying "sender requested a signature to confirm delivery". With both me and the lady at t-mobile telling UPS to NOT require a sig when they come back Friday, they flat-out refuse.
Thursday afternoon, I went to the UPS site and selected the option for picking it up at their office. UPS responds to say I cannot because the driver still has it and won't be back till after they close. I could've learned all this a lot faster except that UPS refuses to give out phone #s for local branches. So instead of speaking to someone who knew what was up, I had to talk to someone who had no info on what the actual situation was. The only allowed system is they pass msgs to the local branch who call me and leave messages on my answering machine because I have no phone. Anyway tho, I told them to deliver it Friday because I had no way to get down to their office. They agreed to this. I later talked to someone at t-mobile, who confirmed with UPS that it would be delivered Friday.
Friday I check their site and it says that the package is being held at their office for me to pick up. I call and am told the same thing, but get a supervisor to call the local branch. She reports to me that the driver does in fact have my package and it's on the way. Needless to say, no one from UPS ever came here today; no note was left or anything.

[they have a 2030 character limit, so i had to leave some stuff out and i don't feel like retyping it now because i'm suddenly exhausted. but in summary, this whole process has been a series of fuckups and of customer service people lying to me. also there were a ton of calls i had to make this week that i haven't been able to. ugh]

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